Chita Living FAQs

How do I calculate the delivery fee to my area?
The postage will be determined according to the weight of the box. Currently we will cover the postage except for some other condition like your order is in Puerto Rico, Alaska and other areas where delivery is difficult.

If I see a product which has no stock and I do want to buy it immediately, can I place an order directly?
Normally, we suggest you contact us via online chatting in our website to check the inventory information cause the system is debugging, but all the products that have been released online are basically in stock. If you really want to buy, you can place an order directly, we will answer your question immediately.

Is there anywhere else I can purchase if items are out of stock? How long are items typically out of stock?
The inventory turnover is about 2-3 weeks. However, the specific arrival time depends on many variables, you can contact us via online chatting in our website to check on the inventory.

Do any of the Chita products come in different upholstery cover colors, wood leg colors or sizes?
No, many of our products come in a variety of colors. However, only the colors represented online are available.

How can I find my serial number?
For furniture, there is an ID code on the bottom of the item. For mattresses, there is no serial number.